This policy explains how and when you can cancel an order placed with 3REE DISTRIBUTIONS LTD (trading as 3REE Labels). It sits alongside our Refunds & Returns Policy and Terms & Conditions.
Cancelling Before Dispatch
If you change your mind after placing an order, you can request a cancellation at any time before your order has been dispatched. If we are able to stop the order before it leaves our warehouse, we will cancel it and refund you in full to your original payment method.
To request a cancellation, contact us as soon as possible with your web order number:
- Email: info@3reelabels.co.uk
- Phone: 01274 442613 (Monday to Friday, 9:00 AM – 5:00 PM)
Please include your web order number so we can locate your order quickly. The sooner you contact us, the more likely we are to catch the order before dispatch.
Cancelling After Dispatch
Once an order has been dispatched it cannot be cancelled in transit. If you no longer want the goods, you can return them to us under our Refunds & Returns Policy. Most new, unopened items may be returned within 14 days of delivery for a refund. Where a return is your choice (for example, the item is no longer wanted or the wrong item was ordered), you are responsible for the cost of return shipping.
Your Statutory Cancellation Rights
If you are a consumer in the UK, you also have statutory rights under consumer protection law that allow you to cancel most online orders within a set period after delivery, regardless of the reason. Nothing in this policy affects those statutory rights. To exercise them, please contact us using the details above.
Orders We May Cancel
As set out in our Terms & Conditions, we may be unable to accept or fulfil an order — for example, if the goods are unavailable, we cannot obtain payment authorisation, or there has been a pricing or product description error. If this happens after you have paid, we will notify you and refund you in full.
Refunds for Cancelled Orders
Refunds for cancelled orders are issued to your original payment method within 7 days, though the time for the refund to appear can vary between banks and card providers. If the goods have already been dispatched and need to be returned, your refund will be processed once we receive the returned items, in line with our Refunds & Returns Policy.
Contact Us
For any question about cancelling an order, contact our customer service team:
| info@3reelabels.co.uk | |
| Phone | 01274 442613 |
| Hours | Monday to Friday, 9:00 AM – 5:00 PM |