Mistakes happen — we’re all human. This policy explains when and how you can return an item, who pays for return shipping, and how refunds are handled. If you have any questions, please contact our customer service team at info@3reelabels.co.uk or on 01274 442613.
Yes. You may return most new, unopened items within 14 days of delivery for a full refund, subject to the conditions below.
Return requests must be made within 14 days of delivery. Any damaged, faulty, incorrectly supplied, or missing items should be reported within 24 hours of delivery so we can resolve the issue quickly with our delivery partners.
To qualify for a full refund, items must be new, unused, and in their original packaging. Items that have been altered, modified, defaced, or subjected to heavy usage may not be eligible for a full refund or replacement.
We advise you to inspect your goods before signing for delivery. If you can see any damage to the packaging, please sign for the goods as “damaged”. If this is not possible, please sign for the goods “unexamined” so that we can pursue any claims with our delivery partners on your behalf if necessary.
| Reason for return | Who pays return shipping |
|---|---|
| Our error — the item is faulty, damaged, or was supplied incorrectly | We cover the return shipping cost and will arrange collection at a time convenient to you. |
| Your choice — wrong item ordered, no longer wanted, or other change of mind | You are responsible for the cost of return shipping. Return shipping costs are non-refundable, and if you receive a refund the cost of return shipping will be deducted from it. |
To start a return, email info@3reelabels.co.uk with your web order number and the reason for return. We will confirm the next steps and, where the return is a result of our error, arrange collection. Please include your web order number inside the package so we can identify your return quickly.
If we have supplied an item incorrectly, or items are missing from your order, please inform us within 24 hours of receipt by emailing info@3reelabels.co.uk. We will put it right at no cost to you.
For hygiene and safety reasons, we cannot accept returns of items that have been used, opened, or removed from sealed packaging, unless they are faulty. Custom, bespoke, or special-order items made to your specification are non-returnable unless they are faulty or supplied incorrectly.
We do not charge any restocking fees. When you return an item in line with this policy, no restocking fee is deducted from your refund.
Once your return has been received and inspected, we will process your refund to your original payment method within 7 days — it is often sooner, though the time for the refund to appear can vary between banks and card providers. Where a return is your choice, any return shipping cost will be deducted from the refund as described above.
If you would prefer an exchange rather than a refund — for example, a different size or a replacement for a faulty item — please let us know when you contact us and we will arrange this where the item is available.
Returns should be sent to the address below. Please include your web order number inside the package, and write your web order number on the parcel. We recommend using a signed-for service for returns, as we cannot be held responsible for returns lost in transit.
| Return address | 3REE LABELS — Returns Dept Unit 9 Listers Mill, Listers Courtyard, Beamsley Road, Bradford, West Yorkshire, BD9 4SQ, United Kingdom |
|---|
If your order arrives damaged or faulty, report it to info@3reelabels.co.uk within 24 hours of delivery, including photographs of the damage where possible. We will arrange a replacement or refund and cover any return shipping cost, as the fault is our responsibility.
Please check your delivery address carefully at checkout. We cannot be held responsible for any loss resulting from an incorrect or undeliverable shipping address provided at the time of ordering.
We do cater for orders outside of the UK. For information on delivery, shipping costs, and returns for any country outside the UK, please email info@3reelabels.co.uk for a quote. Prices depend on order size and location; once we have those details we will be happy to provide a quote and timescale.
We dispatch using trusted UK carriers, including DPD, which provides a full tracked service once your order has been dispatched. On the morning of delivery you will typically receive an email with a delivery time slot. The carrier may also offer options such as changing the delivery date or leaving delivery instructions.
For any question about returns or refunds, please contact our customer service team:
| info@3reelabels.co.uk | |
| Phone | 01274 442613 |
| Hours | Monday to Friday, 9:00 AM – 5:00 PM |
