Answers to the questions we are asked most often. If you can’t find what you need here, please contact us and we’ll be happy to help.
Ordering & Payment
What payment methods do you accept?
We accept Visa, Mastercard, and American Express, as well as debit and credit cards processed securely through our payment provider. The accepted card logos are shown at the footer of every page and on the checkout page.
Are your prices inclusive of VAT?
Yes. All prices on our website are shown in Pounds Sterling (GBP, £) and are inclusive of UK VAT at the standard rate. VAT is itemised separately in your basket and on your invoice.
Is it safe to pay on your website?
Yes. All card payments are processed through a secure, PCI DSS compliant payment provider using encryption and 3D Secure authentication. We do not store your full card details on our own systems.
Will I be charged any hidden fees?
No. The price in your basket plus any applicable delivery charge is the total you will pay. Delivery costs are shown in your basket before you confirm payment, and we do not add surcharges or hidden costs at checkout.
Delivery
Where do you deliver?
We deliver to addresses within the United Kingdom. For orders outside the UK, please email info@3reelabels.co.uk for a shipping quote before ordering.
How much does delivery cost?
Delivery cost depends on the weight of your order. Standard Shipping starts at £3.95 and Express Shipping starts at £5.95, with larger orders sent on a weight-based pallet service. The exact charge is calculated and shown in your basket before payment. Full details are on our Delivery & Shipping page.
How long will my order take to arrive?
We aim to dispatch in-stock orders within 0–1 business days, and many orders are dispatched the same day. Standard Shipping typically arrives within 2–3 business days and Express Shipping within 1–2 business days after dispatch. Larger pallet orders arrive within 2–3 business days. Delivery times are estimates and not guarantees.
Which courier do you use?
We dispatch using trusted UK carriers, including DPD. Where tracking is available, it will be included in your dispatch confirmation email.
Can I change my delivery address after ordering?
If your order has not yet been dispatched, we can usually amend the address. Please contact us as soon as possible at info@3reelabels.co.uk or on 01274 442613.
Returns & Cancellations
Can I return an item?
Yes. Most new, unopened items can be returned within 14 days of delivery for a refund. Please see our Refunds & Returns Policy for full details on conditions and how to start a return.
Who pays for return shipping?
If the return is the result of our error — for example, a faulty or incorrectly supplied item — we cover the return shipping cost. If you are returning an item by choice (wrong item ordered or no longer wanted), you are responsible for the cost of return shipping.
How do I cancel an order?
If your order has not yet been dispatched, contact us as soon as possible with your web order number and we will cancel it and refund you in full. Once dispatched, an order cannot be cancelled in transit but may be returned under our returns policy. See our Order Cancellation Policy for full details.
My item arrived damaged — what should I do?
Please inspect goods before signing for delivery, and sign for anything visibly damaged as “damaged”. If a parcel arrives damaged or items are missing, report it to info@3reelabels.co.uk within 24 hours of delivery so we can resolve it with our delivery partners.
How long do refunds take?
Once we have received and inspected your return, refunds are processed within 7 days to your original payment method. The time for the refund to appear can vary between banks and card providers.
Products
Are your labels compatible with my printer?
Our label range is designed to be compatible with all major printer brands, including Zebra, Brother, Dymo, and Seiko. If you are unsure which product fits your printer, contact us and we’ll help you find the right one.
An item I want is out of stock — can I still order it?
If a product shows as out of stock, it cannot be added to the basket. Please contact us at info@3reelabels.co.uk and we can advise on expected availability.
Contact
How do I get in touch?
You can reach our customer service team by email at info@3reelabels.co.uk, by phone on 01274 442613, or through our Contact Us page. We are open Monday to Friday, 9:00 AM – 5:00 PM.